Privacy Policy

GiftVault is committed to ensuring that your privacy and data is protected. This policy explains how we process information and our procedures to safeguard your privacy and data. All GiftVault data is treated in accordance with the Data Protection Act.

Information we collect and how we use it

When you register to use GiftVault we need to know certain personal information such as your email, telephone and address. We use this information to communicate with you on any matter regarding your account or our service to you.

To process an order we also need your payment details. This information is input in a secure environment where your details can only be accessed by authorised staff. We use SagePay, a secure online payment portal, to process your payments. If for any reason you do not wish to give us your credit/debit card details online, you may instead call Customer Care on +44 203 209 5009.

From time to time we may provide information to research and analysis agencies so that we can monitor and improve the service we provide. No personal information is passed to these agencies.

If you opt in to receive further information then we may also provide you with information about special features on GiftVault or any other services or products we think may be of interest to you. If you no longer wish to receive this information, please send an email message to or your profile settings.


GiftVault uses cookies to keep track of how often you visit our site, your purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but you can usually the browser settings to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on the website and make purchases.

Updating your Details

If any of the information that you have provided to GiftVault changes or if you wish to cancel your registration, please let us know the correct details by sending an email to, or your profile settings.

Your Consent

By visiting GiftVault, you accept and consent to the terms of this Privacy Policy and the Terms and Conditions. The Privacy Policy and Terms and Conditions are subject to change, so please check them regularly.

Because of the global nature of the Internet, the information provided may be transferred in transit to countries outside the European Economic Area that do not have similar protections to ours regarding your data and its use. We will take reasonable steps to try to maintain the security of your information. By submitting your information you consent to such transfers.

Contacting GiftVault

We welcome your views about GiftVault. If you would like to contact us with any queries or comments please send an email to or call us on +44 203 209 5009 (Monday to Friday, 9:00-18:00 GMT).